CROATIA: Konzum launches drive-thru service | Progresiv

Croatian market leader Konzum has launched a drive-thru grocery collection service at its first dark store, Konzum klik, which lanched in Zagreb at the end of November.

Shoppers will be able to collect their order for free only two hours after placing it, collect anytime between 09:00 and 21:00 and use the drive-thru service at no extra charge.

Following the move to launch its first dark store, this latest development demonstrates how the retailer’s online proposition is becoming ever more convenient, providing Konzum with an evolving point of difference versus Kaufland and Lidl. Elsewhere in Europe, there is already a presence of drive-thru collection sites, particularly in the UK and France. (www.retailanalysis.igd.com)